Job Description
Join our award-winning customer support team in Buffalo, NY! We're seeking motivated individuals to launch their careers in customer service through our comprehensive training program. No prior experience required – we'll provide all the tools you need to succeed in a dynamic, fast-paced environment. Enjoy competitive pay, comprehensive benefits, and a supportive team culture dedicated to your growth.
Responsibilities
- Master company products/services through immersive training modules
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions accurately in CRM systems
- Collaborate with senior team members on complex cases
- Identify and escalate customer concerns to appropriate departments
- Maintain positive brand reputation through exceptional service
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- Strong written and verbal communication skills
- Ability to thrive in team-oriented environments
- Basic computer proficiency and typing skills (40+ WPM)
- Customer service mindset with patience and empathy
- Quick learning ability for technical concepts
- Reliable internet connection for remote work components
- Must be authorized to work in the United States