Job Description
Join Portland's premier customer service team and start your new career tomorrow! ConnectPro Solutions is seeking energetic Call Center Agents to deliver exceptional support to our diverse client base. Enjoy a modern downtown workspace, comprehensive training, and opportunities for advancement in a dynamic environment. We value your communication skills and dedication to customer satisfaction.
What We Offer:
- Competitive hourly pay plus performance bonuses
- Comprehensive benefits package (health, dental, vision)
- 401(k) with company matching
- Paid training and career development programs
- Flexible scheduling options
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Document interactions accurately in client databases
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience preferred
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and emotional intelligence
- Proficient with computers and multitasking software
- Ability to work flexible hours including evenings/weekends
- Positive attitude and resilience in fast-paced environments
- Must pass background check and drug screening