Job Description
Join our dynamic team at Minneapolis Retail Solutions as an Entry-Level Customer Support Specialist! We're seeking motivated individuals to deliver exceptional service to our growing client base. This immediate hire opportunity offers comprehensive training and a clear career path in customer relations. Enjoy a supportive environment with competitive benefits and opportunities for growth.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve technical issues using our proprietary CRM system
- Document interactions accurately in customer databases
- Collaborate with senior team members to resolve complex cases
- Contribute to process improvement initiatives
- Maintain detailed knowledge of product offerings and services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service experience
- Strong communication and problem-solving skills
- Proficiency with Microsoft Office Suite
- Ability to work flexible shifts including evenings and weekends
- Valid US work authorization
- Positive attitude and eagerness to learn