Job Description
Join Denver's fastest-growing tech support team as an Entry-Level Customer Support Specialist! We're seeking motivated individuals to provide exceptional weekend service to our expanding client base. This role offers unparalleled growth opportunities in a dynamic environment where your contributions directly impact customer satisfaction and business success. Enjoy competitive pay, flexible scheduling, and comprehensive training – all while building a career in Denver's thriving tech sector. Perfect for students or career-changers seeking weekend hours with advancement potential.
Responsibilities
- Deliver responsive customer support via phone, email, and chat during weekend shifts (Sat-Sun)
- Resolve technical issues, troubleshoot software problems, and provide clear solutions
- Document interactions accurately in CRM systems and maintain detailed case notes
- Collaborate with cross-functional teams to escalate complex issues
- Contribute to knowledge base improvements and process optimization
- Uphold company standards for service quality and response times
- Participate in weekend team meetings and training sessions
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Basic proficiency with Windows/macOS and common software applications
- Strong verbal communication and active listening skills
- Ability to remain calm and professional under pressure
- Detail-oriented with excellent problem-solving abilities
- Flexibility to work weekends with reliable transportation
- Customer service experience preferred but not required
- Must pass background check and basic tech assessment