Job Description
Join NexusTech Solutions as an Entry-Level Customer Support Specialist and receive weekly pay while launching your tech career! We're seeking motivated individuals to deliver exceptional customer experiences through multiple channels. This role offers comprehensive training, growth opportunities into technical or account management tracks, and a supportive team environment. Enjoy competitive benefits including health insurance, 401(k) matching, and professional development stipends. Our downtown San Francisco office is easily accessible via BART and Muni.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with 95%+ satisfaction rates
- Resolve technical issues using knowledge base and diagnostic tools
- Document cases accurately in CRM system with detailed notes
- Collaborate with engineering team to escalate complex technical problems
- Participate in daily team huddles to share best practices
- Meet weekly productivity and quality metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years customer service or technical support experience
- Proficiency with Microsoft Office suite and ticketing systems
- Strong problem-solving and active listening skills
- Ability to work flexible shifts including evenings/weekends
- Valid California driver's license (for occasional site visits)
- Passion for technology and helping others