Job Description
Are you ready to launch your career in a dynamic tech environment?
NexGen Solutions Ltd is looking for enthusiastic, motivated individuals to join our growing team as Entry Level Customer Support Representatives. We are committed to helping our employees grow, offering no experience required training programs and a supportive culture.
Join us in making a difference for our clients while building a stable and rewarding career path in the heart of London.
Responsibilities
- Handle Incoming Inquiries: Assist customers via email, chat, and phone with their product and service questions.
- Resolve Issues: Troubleshoot basic technical issues and provide accurate solutions to ensure customer satisfaction.
- Documentation: Maintain accurate records of customer interactions and transactions in our CRM system.
- Team Collaboration: Work closely with the technical team to escalate complex issues and suggest improvements.
- Product Feedback: Gather insights from customers and provide valuable feedback to the product development team.
Qualifications
- Education: High school diploma or equivalent required; Bachelor’s degree preferred but not mandatory.
- Experience: No prior experience required. We value attitude and aptitude over history.
- Communication: Excellent written and verbal communication skills in English.
- Technical Skills: Basic computer literacy and familiarity with web browsers.
- Soft Skills: Strong problem-solving abilities, patience, and a customer-centric mindset.