Job Description
We are looking for motivated, energetic individuals to join our growing team as Entry Level Customer Support Associates. At TechFlow Solutions, we believe in fostering talent and providing a clear pathway for career advancement. No prior experience is required; we provide comprehensive training to set you up for success. If you have a positive attitude and a desire to learn, we want to hear from you.
Why Join Us?
- Competitive pay starting at $18/hr
- Full benefits package (medical, dental, vision)
- Clear career progression opportunities
- Modern, collaborative work environment
Responsibilities
- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Assist customers with product information, troubleshooting, and order tracking.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with team members to resolve complex customer issues.
- Identify opportunities to upsell products or services to existing clients.
- Participate in daily training sessions to improve product knowledge and soft skills.
Qualifications
- High school diploma or equivalent required.
- Strong verbal and written communication skills.
- Basic computer literacy and typing proficiency.
- Able to work in a fast-paced, team-oriented environment.
- A valid driver's license is not required but may be a plus for field work.
- Ability to work flexible hours, including weekends and holidays.