Job Description
Join our dynamic team in Wichita as an Entry Level Customer Service Specialist! No prior experience required – we provide comprehensive training to launch your career in customer success. As a vital member of our support team, you'll resolve inquiries, build client relationships, and contribute to our company's growth. Enjoy competitive pay, benefits, and a collaborative environment focused on your development. Apply today and start your professional journey with us!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Process orders, returns, and service requests accurately
- Document interactions in CRM systems for quality assurance
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for call volume and resolution time
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent required
- No prior experience necessary – training provided
- Strong verbal and written communication skills
- Proficient with basic computer applications
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable attendance and punctuality
- Must pass background check and drug screen