Job Description
Join our dynamic team at InnovateTech Solutions as an Entry-Level Customer Support Associate! We're seeking enthusiastic individuals with no prior experience to provide exceptional service to our clients. We offer comprehensive paid training, career growth opportunities, and a collaborative work environment. Perfect for recent graduates or career changers looking to launch their tech career in San Francisco.
What We Offer:
- Comprehensive 4-week paid training program
- Health, dental, and vision insurance (day 1)
- 401(k) with company match
- Flexible remote-first hybrid schedule
- Annual professional development stipend
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Troubleshoot technical issues using internal knowledge base
- Document interactions in CRM system
- Collaborate with senior team members for complex cases
- Meet daily performance metrics (e.g., response time, resolution rate)
- Participate in weekly team improvement sessions
- Adhere to company data security protocols
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent (required)
- Excellent verbal and written communication skills
- Proficient with basic computer applications (email, browsers)
- Strong problem-solving abilities
- Ability to work flexible hours (including weekends as needed)
- Positive attitude and willingness to learn
- Must be authorized to work in the US