Job Description
Are you ready to kickstart your professional career in the vibrant heart of New Orleans? NOLA Tech Solutions is currently hiring driven Entry Level Customer Support Associates to join our dynamic team.
We are seeking individuals who are eager to learn, communicate effectively, and thrive in a fast-paced, supportive environment. No prior experience is required—we provide comprehensive training and a clear path for growth.
As a key member of our team, you will be the voice of our brand, ensuring our clients receive top-tier service and solutions. Join us in the Big Easy and build a future you are proud of.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries with professionalism and empathy.
- Resolve complex customer issues and provide accurate technical guidance via phone and email.
- Update and maintain accurate customer records and service tickets in our CRM database.
- Collaborate with cross-functional teams to improve service delivery and customer satisfaction.
- Assist in onboarding and training new team members to ensure consistent service standards.
- Contribute to daily team meetings, performance reviews, and strategic planning sessions.
Qualifications
- High school diploma or GED equivalent is required.
- Strong verbal and written communication skills.
- Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Able to work flexible hours, including evenings and weekends as needed.
- Positive attitude, resilience, and a genuine desire to help others succeed.
- Ability to navigate computer systems quickly and accurately.