Job Description
Launch Your Career with Paid Training
Are you looking for a stable career opportunity that values hard work and offers growth? ApexTech Solutions is currently hiring for a Night Shift Customer Support Representative in Orlando, FL. We are proud to offer a comprehensive paid training program designed to get you up to speed quickly, even if you have no prior technical experience.
Join our elite support team and enjoy the benefits of working night shifts, including a quieter work environment and potential for overtime. We are committed to employee development and provide clear pathways for advancement within the company.
Why Join Us?
- Competitive Pay: $18.00 - $25.00 per hour based on experience.
- Paid Training: Complete training program included to ensure your success.
- Night Shift Benefits: No commute during rush hour, focus-oriented environment.
- Comprehensive Benefits: Medical, dental, and vision insurance.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat during night shift hours.
- Provide technical troubleshooting and support for our software products.
- Document all customer interactions and resolutions accurately in the CRM system.
- Build rapport with customers and de-escalate situations with patience and empathy.
- Collaborate with the day shift team to ensure seamless service continuity.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or equivalent required; associate’s degree preferred.
- Basic computer literacy and typing skills (35+ WPM).
- Ability to work rotating night shifts (10:00 PM - 6:00 AM or similar).
- Strong verbal communication skills and a professional telephone manner.
- Self-motivated with the ability to work independently with minimal supervision.
- Must be authorized to work in the United States.