Job Description
Are you looking for a fresh start in the vibrant city of Baltimore? TechConnect Solutions is expanding our team and is actively seeking motivated individuals to join our Entry Level Customer Service Representative program. We are looking for candidates who are eager to learn, possess great communication skills, and are ready to build a long-term career in the technology sector.
We understand that starting a career can be daunting, which is why we offer comprehensive paid training and a supportive mentorship program. If you have a positive attitude and a willingness to grow, we want to hear from you.
Responsibilities
- Answer inbound customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide technical support and troubleshooting for basic software and hardware issues.
- Log all customer interactions and resolutions into the CRM system accurately.
- Identify customer needs and recommend appropriate solutions to enhance their experience.
- Collaborate with the technical support team to escalate complex issues.
- Participate in daily training sessions to improve technical knowledge and soft skills.
- Maintain a high level of professionalism while handling difficult customer situations.
Qualifications
- High school diploma or GED is required.
- Basic computer skills and familiarity with web browsers.
- Strong verbal and written communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to learn new software and technology.
- Reliable internet connection and a quiet workspace are required.
- No prior professional experience is necessary; we provide all the training you need.