Job Description
Join Denver's fastest-growing tech company as an Entry-Level Customer Success Specialist! We're seeking passionate individuals with no prior experience to become the backbone of our client relationships. Our award-winning training program will equip you with everything needed to thrive in a dynamic environment. Enjoy competitive benefits, career growth opportunities, and a collaborative culture where your voice matters.
Why You'll Love Working Here:
• Comprehensive 6-week paid training program
• Clear career advancement path to Senior Specialist roles
• Health, dental, and vision insurance starting day one
• Flexible remote-first hybrid schedule (3 days in office, 2 remote)
• Monthly team-building events and professional development stipends
Responsibilities
- Build and maintain strong relationships with assigned clients through proactive communication
- Resolve customer inquiries and technical issues via phone, email, and chat support
- Document client interactions and maintain accurate CRM records
- Collaborate with technical teams to escalate complex issues efficiently
- Identify upsell opportunities based on client needs and product knowledge
- Participate in weekly team meetings to share best practices
- Contribute to process improvement initiatives
Qualifications
- No prior experience required - we train from the ground up!
- High school diploma or equivalent (college students welcome)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications and CRM software
- Positive attitude with a passion for helping others
- Ability to work independently and as part of a team
- Must be authorized to work in the United States