Job Description
Launch Your Career with a Market Leader
Apex Solutions Group is rapidly expanding and is currently seeking motivated, driven individuals to join our team as Entry Level Customer Success Associates. We are looking for people who are ready to start tomorrow and are eager to build a long-term career in a supportive, high-growth environment.
Whether you are an experienced professional looking for a change or just entering the workforce, our comprehensive training program will equip you with the skills needed to excel. We value potential, attitude, and work ethic over years of experience.
What We Offer:
- Immediate start date available.
- Competitive base salary with performance bonuses.
- Health, dental, and vision insurance.
- Paid training and mentorship opportunities.
- Career progression into management roles.
Responsibilities
- Manage a high volume of inbound and outbound customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Onboard new clients by gathering necessary information and providing an overview of our products/services.
- Collaborate with the sales and operations teams to identify trends and improve customer retention strategies.
- Maintain accurate, up-to-date records of all customer interactions and account activities in our CRM system.
- Resolve complex issues by researching problems, identifying solutions, and escalating complex cases when necessary.
- Conduct regular follow-ups with clients to ensure continued satisfaction and identify upsell opportunities.
Qualifications
- High school diploma or equivalent required; Bachelor’s degree preferred.
- Strong interpersonal and communication skills with the ability to engage diverse audiences.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic computer navigation.
- Ability to work in a fast-paced, team-oriented environment.
- Self-motivated individual with a strong desire to learn and grow professionally.
- Reliable transportation to the Atlanta office.