Job Description
Launch your career with no experience required! Bright Horizons Career Services is seeking motivated Entry-Level Customer Service Associates in Charlotte, NC. We provide comprehensive training and growth opportunities for individuals ready to start their professional journey. Join our supportive team where your dedication will be rewarded with competitive pay, benefits, and clear career advancement paths.
Why Join Us?
- Free paid training program
- Health, dental, and vision insurance
- Tuition reimbursement
- Flexible scheduling options
- Annual performance bonuses
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance metrics
- Participate in ongoing training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent
- Strong communication and interpersonal skills
- Basic computer proficiency
- Ability to work in a fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable transportation to our Charlotte office
- Willingness to work occasional weekends
- No prior experience necessary - training provided