Job Description
Are you ready to kickstart your career in Raleigh, NC with a company that values potential over experience? Apex Solutions Raleigh is currently seeking enthusiastic individuals to join our growing team. We offer comprehensive training and a supportive environment where you can grow from day one.
As a Customer Service Representative, you will be the voice of our brand, connecting with clients to solve problems and provide exceptional service. There is no prior experience required—just bring your positive attitude and willingness to learn!
Responsibilities
- Handle inbound and outbound customer inquiries with a professional and friendly tone.
- Resolve customer issues and complaints efficiently to ensure high satisfaction rates.
- Process orders, returns, and exchanges accurately using our CRM software.
- Collaborate with the sales and support teams to meet daily and weekly performance targets.
- Attend daily morning briefings and training sessions to enhance product knowledge.
- Maintain accurate records of customer interactions and account information.
Qualifications
- High school diploma or GED equivalent (required).
- Excellent verbal and written communication skills.
- Ability to type at least 35 WPM and navigate computer systems.
- Strong problem-solving abilities and attention to detail.
- Must be available to work flexible hours, including weekends and evenings.
- A valid driver's license is preferred but not mandatory.