Job Description
Are you looking to start a career in a fast-paced, innovative environment? Global Tech Solutions is currently seeking ambitious Entry Level Customer Success Associates to join our growing team in London. We pride ourselves on providing top-tier support to our clients and offer comprehensive training for candidates with no prior experience.
In this role, you will be the first point of contact for our clients, ensuring they have a seamless onboarding experience. We are looking for individuals who are eager to learn, possess a positive attitude, and are ready to grow with us.
Why Join Us?
- No Experience Required: We provide full training and mentorship.
- Competitive Package: Salary of £26k-£30k plus performance bonuses.
- Career Growth: Clear pathways to Senior Management and Team Lead roles.
- Modern Office: Located in the heart of London with excellent amenities.
Responsibilities
- Handle Client Inquiries: Respond to incoming emails and phone calls professionally, resolving issues efficiently.
- Onboarding Support: Guide new clients through our platform, ensuring they understand our services.
- Data Entry: Maintain accurate records of client interactions and feedback within our CRM system.
- Team Collaboration: Work closely with the sales and technical support teams to improve service delivery.
- Training Attendance: Participate in daily training sessions to enhance product knowledge and soft skills.
- Feedback Collection: Gather client feedback and report trends to management.
Qualifications
- Education: High school diploma or equivalent required.
- Communication: Excellent verbal and written communication skills in English.
- Attitude: A willingness to learn and a proactive approach to problem-solving.
- Reliability: Ability to work full-time, Monday through Friday, with occasional flexibility.
- Computer Literacy: Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook).