Job Description
Join Illinois Community Services Inc. as an Entry-Level Customer Specialist and kickstart your career with no experience required! We offer weekly pay and comprehensive training to help you succeed. Perfect for recent graduates or career changers, this role provides a supportive environment where your growth is our priority. Enjoy competitive benefits, flexible scheduling, and a dynamic team culture in the heart of Chicago.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process transactions and maintain accurate customer records using our CRM system
- Collaborate with team members to resolve complex issues and improve service quality
- Participate in ongoing training sessions to develop product knowledge and communication skills
- Meet performance metrics including response times and customer satisfaction scores
- Assist in developing customer retention strategies and feedback implementation
Qualifications
- High school diploma or equivalent (no experience required)
- Strong verbal and written communication skills in English
- Basic computer proficiency with willingness to learn new software
- Positive attitude and problem-solving mindset
- Ability to work flexible hours including weekends
- Valid work authorization in the United States
- Pass background check and drug screening (company-provided)