Job Description
Join our award-winning team at Apex Solutions Group as an Entry-Level Customer Service Representative! We're seeking motivated individuals in Jacksonville, FL who are passionate about helping others. No prior experience is required – we provide comprehensive paid training to ensure your success. This is your opportunity to launch a rewarding career in a supportive, growth-oriented environment with competitive benefits and advancement opportunities.
Responsibilities
- Deliver exceptional customer service via phone, email, and chat channels
- Process customer orders and resolve inquiries with empathy and efficiency
- Utilize CRM software to maintain accurate customer records
- Collaborate with team members to resolve complex issues
- Continuously improve product knowledge through company training programs
- Meet performance metrics while maintaining quality standards
Qualifications
- High school diploma or equivalent required
- Strong communication skills and customer-focused mindset
- Ability to learn new technologies quickly
- Basic computer proficiency and typing skills
- Positive attitude and willingness to participate in training
- Reliable attendance and punctuality
- No experience necessary – training provided!