Job Description
Launch your career in Washington DC with our comprehensive training program! Capitol Growth Careers is seeking motivated individuals with no prior experience for our Entry-Level Customer Service Specialist role. We provide paid hands-on training covering industry best practices, communication techniques, and our proprietary systems. Join a supportive team dedicated to your professional growth and enjoy competitive benefits including health insurance, retirement plans, and paid time off. Perfect for recent graduates or career changers looking to build foundational skills in a dynamic environment.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Master company products/services through structured on-the-job training
- Document customer interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet performance metrics while maintaining quality standards
- Contribute to continuous improvement initiatives
Qualifications
- No prior experience required - training provided
- High school diploma or equivalent (GED)
- Strong communication and interpersonal skills
- Ability to learn technical systems quickly
- Customer-focused mindset with problem-solving aptitude
- Basic computer proficiency (MS Office, internet navigation)
- Valid work authorization in the United States