Job Description
Join Seattle's fastest-growing tech support team! We're seeking motivated individuals with no prior experience – we provide comprehensive paid training to transform you into a Customer Service Specialist. Enjoy a collaborative environment in downtown Seattle with competitive benefits and career advancement opportunities.
Our 6-week paid training program covers industry-leading CRM systems, conflict resolution techniques, and product knowledge. Upon completion, you'll handle inbound/outbound client communications, troubleshoot technical issues, and maintain customer satisfaction metrics. We invest in our people – 85% of our specialists are promoted within 18 months!
Responsibilities
- Manage high-volume customer inquiries via phone, email, and chat during training and post-training phases
- Master company products and services through our immersive training curriculum
- Document customer interactions using Salesforce CRM with 99% accuracy
- Collaborate with technical teams to resolve complex customer issues
- Meet/exceed customer satisfaction targets (CSAT >90%)
- Contribute to process improvement initiatives in weekly team meetings
- Maintain strict confidentiality of customer data and company information
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- No experience required – training is comprehensive and paid
- Strong communication skills with clear, professional verbal/written abilities
- Proficient in Microsoft Office Suite (Outlook, Excel, Word)
- Ability to type 35+ WPM with high accuracy
- Comfortable learning new software in a fast-paced environment
- Valid US work authorization and reliable transportation
- Positive attitude with problem-solving mindset