Job Description
Join our award-winning team in Jacksonville as an Entry-Level Customer Service Specialist! No prior experience needed – we provide comprehensive paid training to launch your career in customer success. This urgent hiring opportunity offers competitive pay, benefits, and growth potential within a dynamic tech environment.
Why Join Us?
- Free industry certification upon completion
- Health, dental, and vision benefits
- Tuition reimbursement for further education
- Clear career advancement path
Responsibilities
- Handle inbound/outbound customer inquiries via phone/email/chat
- Resolve technical issues using our proprietary CRM system
- Document interactions in Salesforce with precision
- Collaborate with technical teams for complex escalations
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Participate in bi-weekly training workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional communication skills
- Basic computer proficiency (Windows, Office Suite)
- Ability to work flexible shifts (including weekends)
- Passion for customer-centric problem-solving
- Willingness to complete 4-week paid training
- Background check and drug screen required