Job Description
Join our dynamic team at Southwest Solutions Group as we expand our operations in Albuquerque! We're urgently seeking motivated Entry Level Customer Specialists to deliver exceptional service to our growing client base. This is your opportunity to launch a rewarding career in customer relations with comprehensive training and advancement opportunities. Enjoy a supportive work environment, competitive benefits, and the chance to make a real impact in our community.
Why Join Us?
- Industry-leading onboarding program
- Clear career progression paths
- Comprehensive health benefits package
- Positive team culture focused on growth
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with professionalism and accuracy
- Process transactions and maintain detailed customer records in our CRM system
- Collaborate with cross-functional teams to resolve complex customer issues
- Identify opportunities to improve customer experience workflows
- Participate in daily team meetings to share insights and best practices
- Assist in developing new customer service protocols and training materials
- Support marketing initiatives through customer feedback collection
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years of customer service or administrative experience
- Strong communication and interpersonal skills
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask in a fast-paced environment
- Positive attitude and problem-solving aptitude
- Must be authorized to work in the United States
- Valid driver's license (occasional local travel required)