Job Description
Join our award-winning team in Oklahoma City as an Entry-Level Customer Specialist! We're urgently seeking motivated individuals with no prior experience – full paid training provided to launch your career in customer success. You'll work with industry-leading tools and receive mentorship from senior professionals while supporting our diverse client base. This is your opportunity to grow with a company that invests in its people and offers clear advancement paths.
Our modern downtown office features collaborative workspaces, wellness programs, and a supportive culture focused on your development. Enjoy competitive benefits including health insurance, retirement plans, and paid time off from day one.
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Utilize CRM software to document interactions and resolve client inquiries
- Collaborate with cross-functional teams to ensure seamless service delivery
- Participate in ongoing training programs to enhance product knowledge
- Identify opportunities to improve customer experience workflows
- Meet monthly performance metrics for resolution times and satisfaction
- Contribute to team knowledge base with documented solutions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal and written communication skills
- Basic computer proficiency with willingness to learn new software
- Customer service mindset with empathy and patience
- Ability to multitask in a fast-paced environment
- Reliable transportation to our downtown Oklahoma City location
- Must pass background check and drug screening
- Availability for occasional evening/weekend shifts as needed