Job Description
Join our award-winning customer service team in Durham, NC! We're seeking passionate Call Center Agents to deliver exceptional experiences while earning a competitive salary and a $2,500 sign-on bonus. Enjoy comprehensive training, career advancement opportunities, and a supportive work environment with benefits including health insurance, paid time off, and retirement plans.
At Innovate Solutions Group, we value your growth and well-being. Our state-of-the-art facility offers modern amenities, flexible scheduling options, and recognition programs for top performers. Become part of a team where your contributions matter and your career can flourish.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
- Uphold company standards for data security
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environment
- Reliable transportation and consistent attendance
- Positive attitude and team player mentality