Job Description
Join Capital Connect Solutions as a Part-Time Call Center Agent and become the voice of excellence in the nation's capital! We're seeking dynamic professionals to deliver exceptional customer experiences from our modern downtown DC facility. Enjoy flexible scheduling, competitive pay, and comprehensive training in a collaborative environment. Perfect for students, career-changers, or those seeking supplemental income. Drive customer satisfaction while advancing your communication skills in one of America's most vibrant cities.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent required
- 6+ months customer service/call center experience
- Exceptional verbal communication skills
- Ability to multitask in fast-paced environments
- Proficiency with Windows OS and basic software
- Available 20-25 hours/week (evening/weekend shifts)
- Authorized to work in the United States