Job Description
Launch your career in Nashville's booming service industry! We're urgently hiring motivated individuals for entry-level Customer Specialist roles with comprehensive training provided. No experience necessary – just a passion for helping others and a desire to grow professionally.
What You'll Gain:
- 5-week paid training program covering sales, communication, and CRM systems
- Structured career advancement path to leadership roles
- Competitive hourly wages with performance bonuses
- Comprehensive benefits package (medical/dental/vision after 90 days)
- Modern downtown workspace with collaborative culture
Join our team of industry leaders and start building your future tomorrow!
Responsibilities
- Delocate customer inquiries via phone, email, and live chat
- Process orders and resolve billing discrepancies
- Document interactions in Salesforce CRM with 95%+ accuracy
- Collaborate with cross-functional teams on customer solutions
- Meet/exceed monthly performance metrics (CSAT, resolution rates)
- Participate in quarterly skills development workshops
- Identify upsell opportunities during customer interactions
Qualifications
- High school diploma or equivalent (GED accepted)
- Basic computer literacy (typing, MS Office Suite)
- Excellent verbal communication skills
- Ability to multitask in fast-paced environment
- Positive attitude with strong problem-solving aptitude
- Reliable transportation to downtown Nashville location
- Must be available for weekday training (9AM-5PM)
- Background check required post-offer