Job Description
Launch your career in San Jose's thriving tech sector with our comprehensive training program! TechGrow Solutions Inc. is seeking motivated entry-level candidates to join our dynamic customer service team. No prior experience required – we provide paid hands-on training in communication, technical troubleshooting, and CRM software. Enjoy competitive benefits, growth opportunities, and a collaborative environment in the heart of Silicon Valley. Perfect for recent graduates or career changers looking to break into tech support!
Responsibilities
- Delocate exceptional customer support via phone, email, and chat
- Master company products/services through structured training modules
- Document interactions accurately in Salesforce and Zendesk systems
- Collaborate with technical teams to resolve complex inquiries
- Meet performance metrics while maintaining quality standards
- Participate in continuous skill-building workshops
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- Strong written and verbal communication skills
- Basic computer proficiency and internet navigation
- Ability to learn new technologies quickly
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to San Jose headquarters
- Must pass background check and drug screening