Job Description
Launch your career with TechSolutions Inc.! We're seeking motivated individuals for our Customer Service Specialist role in Dallas, TX. No experience required – we provide comprehensive paid training to develop your skills in client communication, technical support, and CRM systems. Join a dynamic team focused on growth and excellence, with opportunities for advancement into senior roles or specialized departments.
What We Offer:
- 4-week paid training program
- Health benefits and 401(k) matching
- Clear career progression path
- Modern downtown Dallas office
- Performance-based bonuses
Responsibilities
- Handle customer inquiries via phone, email, and chat
- Resolve technical issues using proprietary CRM tools
- Document interactions in Salesforce database
- Collaborate with technical teams on complex cases
- Meet/exceed customer satisfaction metrics
- Participate in weekly training sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent
- Strong communication skills
- Basic computer proficiency
- Customer-focused mindset
- Ability to learn technical systems
- Flexibility with schedule (including weekends)
- Valid Texas ID for background check
- No prior experience required