Job Description
Are you eager to launch your professional career in the dynamic tech industry? NexTech Solutions is currently seeking a motivated Entry Level Customer Service & Technical Support Associate to join our growing team in Charlotte, NC.
We are dedicated to hiring talent with a strong work ethic and a desire to learn, rather than requiring previous experience. We provide comprehensive, paid training to set you up for immediate success.
Why You Should Apply
- Competitive Pay: Start earning immediately with a solid hourly rate.
- Benefits: Health, dental, and vision insurance available.
- Growth: Clear pathways for advancement into senior support and management roles.
- Environment: Work in a modern, collaborative office space.
Responsibilities
- Assist customers with technical inquiries and product-related questions via phone, email, and live chat.
- Document customer interactions accurately in the CRM system and resolve issues efficiently.
- Collaborate with the technical team to escalate complex issues and find effective solutions.
- Participate in daily training sessions to enhance product knowledge and troubleshooting skills.
- Provide exceptional service to ensure high customer satisfaction scores and retention.
- Stay updated on company policies and product updates to answer queries confidently.
Qualifications
- High school diploma or equivalent required; Associate’s degree preferred.
- Strong verbal and written communication skills with a friendly, professional tone.
- Basic computer proficiency and comfort navigating web browsers and software applications.
- Ability to work in a fast-paced, team-oriented environment.
- Enthusiasm to learn new technologies and a proactive attitude toward problem-solving.
- Reliable transportation and willingness to work on-site.