Job Description
Launch your career with BrightWave Solutions! We're urgently hiring motivated entry-level Customer Service Representatives in Long Beach, CA. No prior experience required – we provide comprehensive paid training. Join our dynamic team and start earning tomorrow with competitive pay, benefits, and growth opportunities. Perfect for recent graduates or career changers seeking stability and advancement.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, shipping, and product issues efficiently
- Document interactions and update customer records accurately
- Collaborate with support teams to resolve complex cases
- Meet daily performance metrics for quality and speed
- Participate in ongoing product knowledge training
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (students welcome)
- Exceptional communication and active listening skills
- Strong problem-solving abilities and patience
- Ability to type 25+ WPM with attention to detail
- Reliable internet connection for remote work option
- Positive attitude and willingness to learn
- Basic proficiency with Microsoft Office Suite
- Available for flexible shifts including weekends