Job Description
Launch your career in customer service with our comprehensive training program! No prior experience required. Global Solutions Group Ltd. is seeking motivated individuals to join our award-winning London team. We provide 8 weeks of paid training covering communication techniques, CRM systems, and industry best practices. Enjoy competitive benefits, career progression opportunities, and a supportive work environment in the heart of the UK's financial capital.
Responsibilities
- Handle customer inquiries via phone, email, and live chat
- Resolve customer issues using established protocols
- Update customer records in Salesforce CRM system
- Collaborate with team members to improve service quality
- Meet performance metrics including response times and resolution rates
- Participate in ongoing skill development workshops
Qualifications
- No prior experience necessary - we train from scratch!
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Proficient with basic computer applications
- Positive attitude and willingness to learn
- Ability to work in a fast-paced team environment
- Customer-focused mindset with empathy