Job Description
Join our dynamic team as an Entry Level Customer Service Specialist! We're urgently hiring motivated individuals in San Antonio with no prior experience needed. This is your opportunity to launch a rewarding career in customer support with comprehensive training provided. Enjoy competitive pay, flexible scheduling options, and a supportive work environment that values growth and development.
As a key member of our client success team, you'll be the face of our brand, resolving inquiries, building relationships, and ensuring exceptional customer experiences. We offer on-the-job training, career advancement pathways, and benefits including health insurance, paid time off, and 401(k) matching.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document customer interactions in CRM systems with accuracy
- Collaborate with team members to address complex customer needs
- Meet daily performance metrics for response time and resolution
- Participate in ongoing product and service training sessions
- Identify opportunities to improve customer satisfaction processes
Qualifications
- No prior experience required – we provide comprehensive training
- High school diploma or equivalent (GED accepted)
- Strong communication skills and active listening ability
- Proficient with basic computer applications and internet navigation
- Ability to multitask in a fast-paced environment
- Positive attitude and willingness to learn new systems
- Reliable transportation to our downtown San Antonio location
- Must pass background check and drug screening