Job Description
Join our award-winning team and kickstart your career in customer service! InnovateTech Solutions is urgently seeking motivated Customer Support Trainees in Saint Paul, MN. We offer comprehensive training, competitive pay, and a dynamic work environment where your growth matters.
As a key member of our customer experience team, you'll become the face of our brand, resolving inquiries with empathy and expertise. This isn't just a job – it's your launchpad into a fulfilling career with advancement opportunities into senior roles or specialized departments.
What You'll Gain:
- Industry-leading training program with certification
- Health benefits after 90 days
- Tuition reimbursement for further education
- Performance-based quarterly bonuses
- Flexible scheduling options
Responsibilities
- Handle 50+ customer interactions daily via phone, email, and chat
- Resolve technical issues using proprietary CRM and diagnostic tools
- Document cases accurately in Salesforce with 95%+ compliance
- Collaborate with Tier-2 engineers for complex escalations
- Maintain 90%+ customer satisfaction score (CSAT)
- Participate in weekly skill-building workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- Minimum 6 months customer service experience
- Proficiency in Windows OS and MS Office Suite
- Typing speed of 40+ WPM with 95% accuracy
- Ability to work rotating shifts (including weekends)
- Valid US work authorization
- Problem-solving assessment score >85%