Job Description
Join our award-winning customer service team as a Call Center Agent in downtown Chicago! We're seeking dynamic professionals to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a modern, collaborative environment.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics for call quality and resolution times
- Document interactions accurately in customer relationship management software
- Collaborate with team leads to improve service processes
- Participate in ongoing training for product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with Windows OS and CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends