Job Description
Join Louisville's fastest-growing tech company as an Entry-Level Customer Service Specialist! We're urgently hiring motivated individuals to join our dynamic team and deliver exceptional customer experiences. No experience required – we provide comprehensive training and growth opportunities. Perfect for recent graduates or career changers seeking a supportive environment with competitive benefits.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and escalate complex cases to senior specialists
- Document all interactions accurately in our CRM system
- Collaborate with cross-functional teams to improve customer experience
- Meet daily performance metrics for response time and resolution rate
- Participate in ongoing product training to stay updated
Qualifications
- High school diploma or equivalent required
- Excellent communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic proficiency with Microsoft Office Suite
- Customer service mindset with patience and positivity
- Willingness to work flexible shifts including weekends
- Valid driver's license (for occasional client site visits)