Job Description
Transform your career with our award-winning entry-level training program! No experience needed – we invest in ambitious professionals who want to grow in customer service. Our 6-week paid training covers industry best practices, CRM systems, and conflict resolution techniques. Join a dynamic team in Los Angeles's thriving business district with competitive benefits and clear advancement paths.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical and billing issues using proprietary software
- Document interactions in CRM systems with 99% accuracy
- Collaborate with cross-functional teams on process improvements
- Meet/exceed monthly performance metrics (CSAT, FCR)
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent (required)
- Authorization to work in the United States (required)
- Basic computer literacy (typing 25+ WPM)
- Strong verbal communication skills
- Adaptability to changing priorities
- Professional phone etiquette
- Valid California ID (for local onboarding)