Job Description
Join our award-winning customer experience team as a Customer Support Trainee in Tulsa! We're seeking motivated individuals passionate about helping others to launch their career in customer service. This direct-hire position includes comprehensive training programs, mentorship opportunities, and a clear path to advancement within our growing organization. Enjoy competitive compensation, comprehensive benefits, and a dynamic work environment where your contributions make a real difference.
Responsibilities
- Master company products/services through immersive training programs
- Provide exceptional customer support via phone, email, and chat channels
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Identify trends in customer feedback for process improvement
- Meet/exceed performance metrics for response times and resolution rates
Qualifications
- High school diploma or equivalent (college degree preferred)
- 0-2 years customer service or related experience
- Strong problem-solving and active listening skills
- Proficiency with Microsoft Office Suite
- Ability to work flexible hours including weekends
- Clear communication skills (written and verbal)
- Passion for continuous learning and improvement