Job Description
Join our award-winning team as an Entry-Level Customer Service Specialist! No experience is required – we provide comprehensive paid training to help you launch your career in Nashville's thriving business hub. Our 8-week onboarding program includes mentorship, hands-on workshops, and certification opportunities. Enjoy competitive benefits, career advancement pathways, and a supportive environment where your growth is prioritized.
Why Choose Us?
- Industry-leading onboarding program
- Clear career progression to Team Lead/Specialist roles
- Comprehensive health/dental/vision benefits
- Tuition reimbursement for further certifications
- Flexible hybrid work options after training
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Document interactions in CRM system with accuracy
- Collaborate with team to resolve escalations
- Participate in daily coaching sessions
- Contribute to process improvement initiatives
- Complete weekly skill assessments
- Maintain client satisfaction metrics
Qualifications
- High school diploma or equivalent (GED accepted)
- Basic computer literacy and typing skills
- Strong verbal communication abilities
- Willingness to learn new technologies
- Positive attitude and adaptability
- Reliable transportation to downtown Nashville
- Passion for helping others
- Commitment to 6-month employment minimum