Job Description
Launch your career with Nexus Solutions Inc. in Philadelphia! We're seeking motivated entry-level candidates for our paid training program in customer service. No prior experience required—just your passion for helping others and a commitment to excellence. Join our award-winning team and gain valuable skills while earning competitive pay. Enjoy comprehensive benefits, growth opportunities, and a collaborative work environment in the heart of Philly.
Why Join Us?
- 🔥 6-week paid training program
- 📈 Clear career advancement path
- 💼 Health insurance & 401(k) match
- 🌟 Flexible scheduling options
- 🎯 Performance-based bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues using proprietary CRM tools
- Document interactions and maintain accurate records
- Collaborate with technical support team for complex escalations
- Meet monthly performance metrics (e.g., CSAT, resolution time)
- Participate in ongoing skills development workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Strong written/verbal communication skills
- Proficient with Microsoft Office suite
- Customer service mindset (patience & empathy)
- Ability to multitask in fast-paced environment
- Basic tech troubleshooting aptitude
- Reliable transportation to downtown office