Job Description
Are you ready to launch a rewarding career in the tech industry? Apex Digital Solutions is looking for a motivated Customer Support Trainee to join our team in Las Vegas. We offer a hybrid-friendly work environment, combining the energy of our downtown office with the flexibility of remote work.
As a Trainee, you will not just be answering phones; you will be the frontline of our customer experience, learning the ropes of technical support, account management, and client relations. We provide a structured mentorship program to ensure you succeed.
What We Offer
- Competitive Starting Pay: Earn $18.00 - $24.00 per hour with performance-based bonuses.
- Comprehensive Training: No experience? No problem. We train you from scratch.
- Remote Flexibility: Enjoy the best of both worlds with office days and remote work days.
- Career Advancement: Fast-track opportunities to Senior Support and Team Lead roles.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Diagnose and troubleshoot basic technical issues, providing step-by-step guidance to customers.
- Learn and operate internal CRM software and ticketing systems to track customer interactions.
- Document all customer feedback, issues, and resolutions accurately in the database.
- Collaborate with the technical engineering team to escalate complex issues and suggest product improvements.
- Maintain a high level of empathy and patience, ensuring every customer feels valued.
- Participate in weekly training workshops to enhance product knowledge and soft skills.
Qualifications
- High school diploma or GED required; Bachelor's degree in a related field is a plus.
- Strong verbal and written communication skills with a polished, professional tone.
- Basic computer literacy and proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Willingness to learn new software applications and technical concepts quickly.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Previous customer service experience is a plus but not mandatory.
- Reliable high-speed internet connection is required for remote work days.