Job Description
Join our award-winning customer support team as a Trainee and kickstart your career in tech! At NexusTech Solutions, we're committed to nurturing talent and providing world-class service to our global clientele. This immersive training program combines classroom learning with hands-on experience to transform you into a confident support specialist. Located in the vibrant tech hub of Plano, TX, you'll work alongside industry experts in a collaborative environment that values innovation and growth.
We offer comprehensive benefits including health insurance, 401(k) matching, and professional development stipends. Our onboarding process includes paid training, mentorship, and clear career progression paths to senior roles. If you're passionate about technology and helping others, this is your opportunity to launch a rewarding career with a company that invests in its people.
Responsibilities
- Master company products/services through structured training modules
- Handle inbound customer inquiries via phone, email, and chat
- Document cases accurately in CRM systems with attention to detail
- Collaborate with senior agents to resolve complex escalations
- Meet performance metrics for response times and resolution rates
- Contribute to process improvement initiatives
- Participate in ongoing skills workshops and certification programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent written and verbal communication skills
- Basic proficiency with Microsoft Office Suite
- Customer service mindset with patience and empathy
- Ability to learn technical concepts quickly
- Strong problem-solving and critical thinking abilities
- Reliable transportation to our Plano headquarters
- Passion for technology and helping others