Job Description
Launch your career with Innovate Careers! We're urgently hiring motivated Entry Level Customer Service Specialists for our Charlotte, NC headquarters. No experience required – we provide comprehensive paid training to transform you into a customer service expert. Join our award-winning team in a modern, collaborative environment where your growth is our priority.
What We Offer:
- 4-week paid training program with certification
- Competitive salary + performance bonuses
- Full benefits package (health/dental/vision)
- Career advancement opportunities
- Hybrid work flexibility post-training
Responsibilities
- Handle inbound customer inquiries via phone/email/chat
- Resolve technical issues using proprietary software
- Document interactions in CRM system
- Collaborate with team to achieve SLA targets
- Participate in weekly skill-building workshops
- Provide feedback to improve customer experience
Qualifications
- High school diploma or equivalent (degree preferred)
- Strong verbal/written communication skills
- Basic computer proficiency
- Ability to multitask in fast-paced environment
- Customer-focused mindset
- No prior experience required
- Must pass background check