Job Description
Launch your career with Nexus Solutions Group! We're urgently hiring motivated Entry-Level Customer Service Specialists in Orlando, FL with immediate start dates and comprehensive paid training. No experience required – we provide all the tools you need to succeed.
Join a dynamic team where your growth is our priority. Enjoy competitive pay, full benefits, and clear career advancement pathways. If you're passionate about helping others and ready to build a professional foundation, this is your moment!
What We Offer:
- Full-time position with $18-$24/hour + performance bonuses
- 4-week paid training program (40 hours/week)
- Health, dental, vision, and 401(k) benefits
- Tuition reimbursement for continued education
- Modern downtown Orlando office with flexible scheduling
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve service issues using proprietary CRM systems and internal resources
- Document interactions accurately in Salesforce and maintain client records
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed KPIs for customer satisfaction (CSAT) and first-contact resolution
- Participate in weekly coaching sessions and skill-building workshops
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- No prior experience necessary – training provided
- Strong verbal/written communication skills
- Proficient in Microsoft Office Suite and web applications
- Ability to multitask in fast-paced environments
- Customer-focused mindset with problem-solving aptitude
- Reliable transportation to downtown Orlando office
- Positive attitude and willingness to learn new technologies