Job Description
Start your career journey with Jacksonville Community Services! We're seeking passionate individuals for our full-time Entry-Level Customer Service Specialist position. No experience required – we provide comprehensive training to help you succeed. Join our supportive team and make a real difference in our community while building valuable skills for your future.
Why Join Us?
- Full-time benefits package including health insurance and retirement plans
- Paid training and professional development opportunities
- Supportive team environment with mentorship programs
- Clear career advancement pathways
- Competitive salary with performance-based incentives
Responsibilities
- Provide exceptional customer support via phone, email, and in-person interactions
- Accurately document customer information and service requests
- Collaborate with team members to resolve customer inquiries
- Learn and utilize our customer service software and tools
- Contribute to a positive team environment through active participation
- Adhere to company policies and service standards
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (required)
- Strong desire to learn and grow in customer service
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer proficiency and typing skills
- Positive attitude and problem-solving mindset
- Reliable transportation to our Jacksonville location
- Willingness to work flexible hours including weekends