Job Description
Launch your career in customer service with Horizon Connect Solutions! We're seeking passionate individuals with no prior experience to join our dynamic team in Los Angeles. As an entry-level Customer Service Specialist, you'll receive comprehensive training and mentorship to excel in this rewarding role. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed to help you grow professionally.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer issues efficiently using our CRM system
- Document interactions accurately in our customer database
- Collaborate with team members to ensure seamless service delivery
- Meet daily performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
- Identify opportunities to improve customer satisfaction processes
Qualifications
- No prior experience required - we provide full training!
- High school diploma or equivalent
- Excellent communication and active listening skills
- Strong problem-solving abilities and patience
- Proficient in basic computer applications
- Positive attitude and willingness to learn new technologies
- Ability to work in a fast-paced team environment
- Must be authorized to work in the United States