Job Description
Launch your career with comprehensive training and no prior experience required! Nexus Solutions Group is seeking motivated individuals to join our Charlotte-based customer service team. We provide paid on-the-job training, mentorship, and a clear career progression path. Enjoy a modern work environment with competitive benefits, including health insurance, 401(k) matching, and paid time off. If you're eager to learn and grow with a forward-thinking company, apply today!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat channels
- Resolve inquiries using CRM systems and knowledge bases
- Document interactions and maintain accurate case records
- Collaborate with team members to resolve complex issues
- Meet performance metrics for response time and resolution rate
- Participate in ongoing training sessions to enhance skills
- Contribute to process improvement initiatives
Qualifications
- No prior experience required - training provided
- High school diploma or equivalent
- Strong verbal and written communication skills
- Proficient with basic computer applications
- Ability to multitask in a fast-paced environment
- Customer-focused mindset and problem-solving aptitude
- Willingness to work flexible hours including weekends
- Positive attitude and eagerness to learn new technologies