Job Description
Join our award-winning customer support team in Richmond and start your new career tomorrow! ConnectCare Solutions is seeking passionate individuals to deliver exceptional service to our Fortune 500 clients. Enjoy a dynamic work environment with comprehensive training, performance bonuses, and rapid advancement opportunities. We offer competitive pay, flexible scheduling, and benefits including health insurance and 401(k) matching. No experience necessary – we provide all training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and troubleshoot technical issues
- Meet daily performance metrics for call volume and resolution time
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Participate in ongoing training and development programs
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer service mindset with problem-solving aptitude
- Flexible schedule availability (evenings/weekends as needed)
- Typing speed of 35+ WPM
- No prior experience necessary – training provided
- Must pass background check and drug screening