Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist in San Jose! We're seeking motivated individuals with no prior experience – comprehensive paid training will be provided. This is an immediate hire opportunity with competitive compensation and career growth potential in the heart of Silicon Valley.
Responsibilities
- Delocate exceptional customer service via phone, email, and chat channels
- Resolve technical inquiries for enterprise clients using proprietary systems
- Document all interactions and resolutions in CRM platforms
- Collaborate with cross-functional teams to escalate complex issues
- Complete mandatory training modules within 30 days of hire
- Meet performance metrics including response time and resolution rate
Qualifications
- High school diploma or equivalent; college degree preferred
- No experience required – training provided for all technical skills
- Strong written and verbal communication abilities
- Proficiency in multitasking and time management
- Ability to learn proprietary software during training period
- Must pass background check and drug screening