Job Description
Join our dynamic team at Nevada Tech Solutions and launch your career in customer service excellence! We're seeking motivated entry-level professionals to deliver exceptional support experiences in our fast-paced Las Vegas headquarters. Enjoy competitive pay, comprehensive training, and opportunities for growth within our expanding tech services company.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat support
- Resolve technical and billing issues with professionalism and empathy
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Meet daily performance metrics for response time and resolution
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 0-2 years customer service experience preferred
- Strong verbal/written communication skills
- Proficient in Microsoft Office and web-based tools
- Ability to work flexible hours including weekends
- Positive attitude and problem-solving mindset